FAQ

General Business  |  Preorders  |  Account Maintenance  |  Orders  |  Shipping

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General Business

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Do you have a retail store / sell product at the office?
We do not have a standard retail store, but our office is setup to allow customers to browse and purchase items on site.

What are your store hours?
Our regular business hours are Monday-Friday 8:00 am till 3:30 pm.  We are normally closed on federal holidays.

Do you accept checks/postal-money-orders/PayPal?
No, we do not accept checks, money orders, or PayPal payments.  We do accept MasterCard and Visa payments.

Will you ever reprint “X” game?
We are always looking at ways to keep our games in print.

Preorders

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Am I charged when I place my preorder?
No, we do not charge for preorder items until we are packing and shipping your order.

If I cancel a preorder, how long does it take to get a refund?
Since we don’t charge preorders until we are packing and shipping the order, no refund is needed.

Can I cancel a preorder on the website?
Yes, all you need to do is login to your account. In your preorder list, you should see a cancel button beside each specific preorder.

How do I adjust the quantity of a preorder?
Our website does not have the ability for customers to modify orders or preorders after they have been placed.  Please contact our office via email (problems@multimanpublishing.com) or phone 410-729-3334 during business hours and we will take care of this for you.

Can I combine regular items with my preorders to save on shipping?
Unfortunately, we are not able to hold orders or preorders to combine them with other items. 

I placed a preorder on your old website, why can’t I see all my old preorders under my account?
To keep the new site as clean and secure as possible, we did not import customer information or order history from our old site.  After evaluating the data in our previous site and evaluating how it would impact our new site going forward, we decided it would not work to import the old data.  Any preorders you had on the old site will be processed when we are shipping those items. *** We have decomissioned our old site and preorders on that site are no longer valid.

When will my preorder for “X” be shipping?
We do not have set publication dates for products.  We try to get preorders into production as soon as possible once they have hit their preorder number and we have a slot in our production cycle.

How do I change my address on a preorder?
When you login to our site, go to My Account. Click "Show All Orders" to get a list of all your orders and preorders. Find the preorder you wish to update and select "View". Once you are in the preorder, you will have the abiltiy to update your billing or shipping address (or both). You can only update these address if they are in the same country as your orignal address. Please contact our office via email (problems@multimanpublishing.com) or phone 410-729-3334 during business hours if you have any issues.

Account Maintenance

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Why can’t I see all my orders/preorders?
When you login to our website (use the gear in the upper right of the website) and go to “My Account”, you will be presented with a list of your 3 most recent orders.  To view all your orders and preorders, just click the “show all orders” link in the center of the order list.  Our current site contains orders placed starting January 25, 2021.  Our old website data was not moved to the new site.

If I change my address on my account, will it update all my orders?
No, changing your account address does not update any previously placed order or preorder.  Please contact the office to update your address on existing orders or preorders.

How do I change my address on an order or preorder?
You can login to your account and view the details of a preorder, from there you can change the billing or shipping address. If you need to change the address on a regular order, please contact our office via email (problems@multimanpublishing.com) or phone 410-729-3334 during business hours and we will take care of this for you.

Why I can’t I see my order history from the old website?
To keep the new site as clean and secure as possible, we did not import customer information or order history from our old site.  After evaluating the data in our previous site and evaluating how it would impact our new site going forward, we decided it would not work to import the old data.  

Orders

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How long does it take for an order to ship?
Most orders are packed and shipped within 1-2 business days.  While we are shipping newly released preorders or during our sales, shipping may take a bit longer.

Can I get a tracking number for my order?
You should receive an email containing your tracking number when we ship out your package.  Please check your SPAM filter.  You can also view your tracking number in the order history under “My Account” on our webpage.

Shipping

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What shipping options do you offer?
We currently offer USPS and UPS for domestic US shipments.  We offer USPS and FedEx International Mail Service (FIMS) for international shipments.

My package appears to lost in transit, what can I do?
Once we ship a package, it is out of our control.  Each shipper has a differnt timeframe that has to pass before a package can be considered lost.  During heavy shipping times such as holidays, or during issues like the Covid-19 pandemic shipping times are also impacted.

• USPS Priority Mail (7 business days)
• USPS First Class International Package Service (6-10 weeks)
• USPS Priority Mail International (14 business days)
• UPS (7 business days)
• FIMS (6-10 weeks)

How does FIMS deliver packages?
When selecting FIMS as your shipping option, FedEx will deliver the package to your country's postal service and the local postal service will deliver the package to you.  FedEx does not deliver the package once it arrives in your country.

Why don't I see FIMS as a shipping option?
FIMS delivers to most countries in the world.  There is a maximum value of $400 for a FIMS shipment.  We also have a maximum weight of 40 pounds for our FIMS shipments.  If your order exceeds either of these then FIMS will not be displayed in your shipping options.